Here are some of the most common questions customers have:
What is the sizing like with your dance shoes?
All of the shoes on this site are based on American Street size. While this is the case, there are a few things you can do to ensure you are ordering the correct size:
- Measure your feet and compare them to the sizing chart
- Be aware that styles of shoes that have a lot of straps, have narrow openings at the forefoot section or have knotted designs at the forefoot tend to be narrower in fit.
- Those styles that have a solid section at the forefoot section ten to be a little wider in fit.
- If you have a wide foot you can either order a half size bigger or try a wide fitting shoe.
- Do you have any shoes available straight away?
Yes, there is a section on this site 'Available Now!'. These shoes are...wait for it...available now! I will ship via Express Post any order for the shoes in this section within 1-2 business days of the order being placed.
- What happens if I order a pair of shoes and they don't fit?
Not to worry! If you find that your new dance shoes do not fit when they arrive, simply send them back to me for exchange to the correct size! Returns/exchanges are free for all orders where/if the shoes do not fit. You need to be comfortable when you are out on the dance floor and so correctly fitting shoes are important. Before ordering your shoes, please check the Shoe & Heel Sizes page to check what size you will need. You can also contact me if you have any queries.
- Do I have to pay for my order in full before my shoes are ordered?
Yes, most of the shoes on this site are custom made and are therefore ordered on a pre-order basis. Once you place your order, I order your shoes from the manufacturer. Once they are made, they are shipped to me where I then perform a quality check, package them up and then ship them to you via Express Post! The whole process from the time you place your order to when they arrive to you is usually 2-4 weeks (sometimes but very rarely, this time may be a little longer).
- Do you have options for heel sizes other than pictured?
Yes, you will notice that there is a choice of heel sizes and styles for the shoes on this site. You can view the styles here. Simply select the heel style and height that you prefer when you place your order and the shoes will be made in that heel style.
- Do you ship to my country?